Common Questions
  • Customer Service Hotline:
  • 51704888
  • Service Hours:
  • Monday to Friday
  • 09:30 - 17:30
  • Office Address:
  • Room 41, Level 8,
  • Core C, Cyberport 3,
  • 100 Cyberport Road,
  • Hong Kong

Common questions before purchase (6) back
    • DrGene recognizes the importance of privacy and is committed to protecting your personal information, so as to prevent unauthorized access or disclosure, maintain accuracy of the data and ensure proper use of relevant information.
      You must also properly store your account password and other authentication information related to DrGene’s services. At the same time, you should not disclose your identification authentication information to any third party. Should there be any unauthorized use of your account, please notify DrGene immediately.
      DrGene is not responsible for any personal information issued by you personally or issued by DrGene at your request.

    • Simply click here, or click on "Log In" at the top of the page, then select "Register", enter your e-mail address and create your password. Once your registration is complete, you will receive a confirmation e-mail from DrGene.

    • Simply click here, or click on "Log In" at the top of the page, then enter your e-mail address and password.
    • Click here, or click on "Forgot?" on the login page, then enter the e-mail address and authentication code you used to log in to your DrGene account.
      Once this is complete, you will receive a member password reset notification e-mail from DrGene. Follow the instructions in the e-mail to reset your password.
    • Once you have completed the payment process, you will receive an order confirmation e-mail from us. If have not received it, please check the spam folder in your e-mail account. Please add our e-mail address, [email protected], to your safe senders list. You can also contact our customer service representatives for confirmation.

    • DrGene's testing service is suitable for Han Chinese individuals and those of pure Han Chinese descent. The company currently only offers its services to residents of Mainland China and Hong Kong.