Common Questions
  • Customer Service Hotline:
  • 51704888
  • Service Hours:
  • Monday to Friday
  • 09:30 - 17:30
  • Office Address:
  • Room 41, Level 8,
  • Core C, Cyberport 3,
  • 100 Cyberport Road,
  • Hong Kong

About test results (4) back
    • From the time you send back your sample collector, the testing process typically takes 4-6 weeks.

    • If you have purchased our service, you can log in to our website and click on "My Order" to check your order status at any time.

    • After the laboratory has completed the testing, analysis and validation, we will send the test report to you. At the same time, you will receive an e-mail notification about your report. You can log in to our website and click on "My Order" to view your test report at any time.
      In addition, you can choose to have a written report mailed to you or to be picked up in person.

    • DrGene's test reports are accurate and easy to understand. Through the report, you can access your genetic data as well as the scientific research articles referenced in the preparation of your report. We strongly recommend that you share your test results with your doctor, so to allow your doctor to provide you with more comprehensive medical advice based on your medical history, family history and other non-hereditary conditions.